PDM & Feedback

Closing the loop with beneficiaries

Axiom ME runs multi-cycle PDM for UNICEF, UNHCR, NGOs and donors across Yemen, Somalia, Sudan and South Sudan. We combine household-level PDM surveys with always-on feedback channels - call centres, WhatsApp, IVR - so that beneficiary voice reaches decision-makers between distribution cycles, not just after them.

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Methodology
  • Randomised PDM household sampling
  • Call-centre and IVR feedback channels
  • Community Feedback and Response Mechanisms (CFRM)
  • Complaint triage and case-management workflows
  • Fraud, diversion and identity-theft investigation
  • Satisfaction, dignity and protection indicators
  • Power BI dashboards for live trend monitoring
  • Feedback closure tracking (loop closure rate)

Key Outputs

What We Deliver

01

Multi-cycle PDM reports with trend analysis

02

Always-on feedback dashboards

03

Complaint and grievance case logs

04

Fraud and diversion investigation memos

05

Beneficiary satisfaction scorecards

Related Experience

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Other Services

Third Party Monitoring
Your eyes and ears on the ground
Surveys & Evaluations
Evidence-based conclusions in complex contexts
Applied Research
Operational research with field rigor
Assessments
Rapid needs and sectoral diagnostics
Learning Assessments
What worked, why, and what to do next
Data Analysis & Visualization
Complex data, simplified insights
Context Analysis
Understanding the environment you operate in
Capacity Building
Building lasting local expertise
Advisory Services
Strategic insight for complex environments

Work With Us

Working in fragile states?
Let's build the evidence
together.

Whether you need independent field verification, rigorous evaluation, or deep context analysis - we have the network, the methodology, and the field presence to deliver.

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